I just purchased an album but haven’t received my download code yet.
Download codes are sent with your order confirmation email to the email address your order was placed from once your PayPal payment has been confirmed. Payment confirmation is a manual process, therefore if you’ve placed your order outside of regular business hours your email may not be sent for several hours. In most cases your email and code will be sent shortly after you’ve placed your order. If you are unable to find your email please check your junk folder before contacting us. If your email is still missing please contact us here with your order number and date of purchase.
My band rocks, we’re killing it! Can I send you our demo and bio so you can sign us?
Nah, our roster is full and we’re no longer receiving unsolicited demos. All the best for your release though!
Why is your merch slightly more expensive on your Bandcamp page compared to your webstore?
Bandcamp charge us 10-15% on all sales plus a PayPal fee, whereas we have no hosting fees when you purchase directly from us.
How much does postage cost?
Postage is calculated on weight and your delivery address postcode using Australia Post’s current postage rates with the PRO version of WooCommerce Australian Post Shipping Method app.
Shipping is so damn expensive! Why do you charge so much?
We agree! Direct your frustration towards Australia Post though, not us. We use the Australia Post app on our webstore to calculate shipping costs, so we only charge what they charge us and in some cases we lose money on the added costs of packaging and labeling. Sometimes however the AusPost app over-calculates charges, especially on large or bulk orders. If you’d like us to check or verify a shipping quote please contact us and we’ll take a look at it!
How long will postage take?
Once your order and payment is received your order is processed straight away and shipped the next day in most cases. Delivery times are dependent on what shipping option you select at checkout, all orders are shipped via Australia Post’s Express Post, Parcel Post and Priority Post services. Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Marden 5070. Please ensure your shipping address information is accurate and up to date.
⚠️ COVID-19 SHIPPING INFO UPDATE ⚠️
Australia Post has suspended its “Economy Air” international delivery service for parcels to all countries, meaning we are unable to ship via International Economy parcel and letter post. The cheapest shipping option currently available is International Standard Parcel Post which includes a tracking number and email notification. We apologise for the inconvenience and hope to have cheaper shipping options available again in the near future.
All foreign orders are shipped via Australia Post’s Air Mail service and calculated using Australia Post’s current international postage rates – NOTE: Economy Air Mail DOES NOT include a tracking number. Please contact us if you require an “International Tracking” option which is more expensive. Delivery times for International orders can vary depending on customs and is not guaranteed by a specific date, generally we advise allowing up to 2-3 weeks for international shipping to arrive. Once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, Pee Records cannot be held liable for international consignments that are lost or damaged in transit.
I want to order 3 vinyl records, a t-shirt and 2 CDs. Do you offer bulk shipping rates?
We certainly do. For orders up to 5kg within Australia the maximum postage charged is $30.00, if your order is calculated with a higher shipping rate upon checking out when you place your order please contact us here and we will email you the adjusted freight charge and add it to you order.
For international orders of 2+ records please contact us for postage rates and shipping information, or check Australia Post’s international parcel rates here.
Why do you need my phone number when I place an order?
Australia Post, and most foreign courier services, have a cool added feature when you supply your mobile phone number that sends you text alerts when your package is due for delivery. It’s fine if you don’t want to include your number on your order, but if you do we add that to your packages address label so you know where your order is.